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Score points with your customers with a wide range of products and services.
Customers like being able to shop for themselves. In order to increase customer satisfaction in terms of logistics, a logistics provider with a wide range of shipping services is crucial for business customers.
The latest Online Monitor from the German Retail Association (HDE) has just confirmed this: Online retail sales are still at a high level, albeit with moderate growth. Service is a must in order to attract and retain customers. It is also worth taking a look at your logistics provider’s portfolio.
The parcel stop and branch routing services, for example, show the extent of flexibility in shipping
The latter is a low-cost service that gives undeliverable consignments a second chance. You only pay for this service if your parcel is actually redirected to the nearest branch if it cannot be delivered.
Do you only want the goods to be delivered to a specific recipient or age group?
No problem: there are various options for setting individual delivery specifications. Services such as age verification and personal delivery are interesting when selling goods online. If you want to make sure that particularly high-priced products arrive where they are supposed to, the Ident-Check service makes sense.
Sometimes it has to be a little more
This also applies to customer service. And that little bit more can be the reason for a purchase decision. Some customers don’t want to pick up their online purchase from their neighbour’s house or would like delivery on the one day of the week when they are definitely at home. Both options can be booked as services for business customers. If you want to offer a little more than the competition, you can offer your customers the No Neighbourhood Delivery and Delivery Day options to choose the day of delivery.
Sustainable transport of ordered goods is increasingly considered important
The Go Green service can be added so that all your shipments are CO2-compensated. The CO2e emissions generated by the transport of each consignment are then calculated in accordance with ISO 14064 and offset by global climate projects. The entire process is audited and certified by an external certification company. The service is visible to customers as all consignments are labelled with the GoGreen logo.
